About the role
You will make sure every customer gets real, measurable results from EngageReel - from onboarding to their best-performing campaigns.
What you’ll do
- Onboard new customers and guide them to early wins
- Be the trusted partner for a portfolio of brands
- Spot risks and growth opportunities across your accounts
- Share customer feedback with product and engineering
What we’re looking for
- Experience in customer success or account management for SaaS
- Understanding of digital marketing or eCommerce
- Strong relationship-building and problem-solving skills
- Organised, proactive, and outcome-focused
Why EngageReel
Small team, big ownership, and AI at the center of everything we build. You’ll be close to every step - from finding the problem to seeing your work make a real difference for customers.