Privacy Policy

This Privacy Policy explains how Flixstock PTE. LTD (“EngageReel”, “we”, “our”, “us”) collects, uses, shares, and safeguards your personal information when you use our website, platform, and related services (collectively, the “Services”).

By using our Services, you agree to this Privacy Policy. If you do not agree, you must stop using our Services.

1. Information we collect

a) Information You Provide Directly

• Account details: Name, email address, password, and account preferences.
• Billing details: Payment method, billing address (processed via third-party providers; we do not store payment card numbers).
• Uploaded content: Images, text, and other files you submit for AI video generation.
• Communications:  Emails, chats, or messages you send to us for support or feedback.
• Marketing preferences: Choices about receiving promotional communications.
• Consent records: Your preferences for promotional use and customer marks usage.

b) Information collected automatically

• Device details: IP address, operating system, browser type/version, device type, language settings.
• Usage data: Pages visited, time spent, features used, navigation patterns.
• Cookies & tracking technologies: See Section 8.
• Performance data: Service response times, error logs, system performance metrics

c) Information from Third Parties

• Social logins: If you sign in via Google, Facebook, Apple, or similar, we receive your name, email, and profile photo as authorised by you.
• Marketing and analytics partners: May provide aggregated or audience-level data to help us improve targeting and service performance.
• Payment processors: Transaction confirmation and billing status updates

2. AI Content Processing

a) Processing Purposes

AI processing of your uploaded content serves the following specific purposes:

• Video generation from your product images
• Service quality improvement and model training
• Promotional use only with your explicit consent 

b) Processing Methods

• Processing is fully automated using our AI models and trusted third-party AI infrastructure.
• We do not manually review your files except for troubleshooting, abuse prevention, or legal compliance.
• Content is processed in secure environments with encryption and access controls.

c) Data Minimization

We process only the minimum personal data necessary to provide the requested AI Services.

3. How we use your personal information
We process your information to:

• Operate and improve our Services.
• Process payments and manage subscriptions.
• Provide customer support and respond to queries.
• Send service updates, security alerts, and account notifications.
• Send marketing communications (opt-out anytime).
• Use your content for promotional purposes (free trial users only, with explicit opt-in)
• Deploy non-essential cookies and tracking for marketing/analytics (based on consent).
• Detect, prevent, and respond to fraud or security incidents.
• Technical troubleshooting and system maintenance.
• Comply with applicable laws and regulations. 
• Fulfilment of tax and accounting obligations.
  
  

4. Sharing your information

We only share personal information in these circumstances:

• Service providers: e.g., cloud hosting, analytics, payment processors (Stripe), email delivery, customer support platforms.
• Legal compliance: When required by law, court order, or government authority.
• With your consent: Where you have explicitly agreed.

5. Your Rights
Depending on your location, you may have rights under PDPA, GDPR, or CCPA, including:

• Access your personal data.
• Receive information about how your data has been used or disclosed in the past year
• Request corrections or deletion.
• Object to or restrict certain processing.
• Request data portability.
• Withdraw consent for marketing at any time.

To exercise these rights, contact info@engagereel.com. We may verify your identity before fulfilling requests.

6. Data retention
We keep personal data only as long as necessary to provide the Services, comply with legal or regulatory obligations or investigations, or resolve disputes or enforce our agreements. When we no longer need your personal data, we will securely destroy, delete, or anonymize it so that it can no longer be used to identify you.

7. Security
We use reasonable technical and organisational measures to protect your information, including encryption in transit and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

8. Cookies & Tracking technologies
We use cookies and similar tools for:

• Essential: Authentication, account access, service functionality.
• Performance/Analytics: Understanding usage patterns (e.g., Google Analytics, Hubspot).
• Marketing/Retargeting: Showing relevant ads (e.g., Google Ads, Meta Ads).

We obtain consent for non-essential cookies through our cookie banner. You can manage cookies through your browser settings. Disabling cookies may affect functionality.

9. International data transfers
Your information may be processed outside your country, including in the US, EU, and other jurisdictions. Where required, we use Standard Contractual Clauses or equivalent safeguards for EU/UK data transfers.

10. Data breach notification
If a data breach occurs that is likely to result in a risk to your rights, we will notify you (affected individual) and the Personal Data Protection Commission within 3 calendar days of discovering a notifiable data breach and take steps to mitigate harm, as required by PDPA, GDPR, or other laws. Notifiable breaches are those likely to result in significant harm to affected individuals. Individual notification may be delayed if it would impede criminal investigations or compromise security measures, as permitted by law..

11. Children’s privacy
Our Services are not intended for children under 18. If we discover personal data from a child without parental consent, we will delete it.

12. Changes to this policy
We may update this Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of the Services means you accept the changes.

13. International Data Transfers

a) Transfer Necessity:

Your personal data may be transferred to and processed in countries outside Singapore, including the United States and European Union, for:

• Cloud hosting and data storage
• Payment processing
• Customer support services
• AI model processing

b) Transfer Safeguards:

For transfers to countries without adequate data protection:

• Standard Contractual Clauses approved by PDPC
• Binding Corporate Rules where applicable  
• Your explicit consent for specific transfers
• Adequacy decisions recognized by Singapore

c) Your Rights:

You may request information about specific transfer safeguards by contacting info@engagereel.com.

14. Data Protection Officer
Our Data Protection Officer oversees PDPA compliance and handles data protection inquiries:

Contact: info@engagereel.com

Response Time: Within 5 business days for initial response

Escalation: If unsatisfied with our response, you may contact the Personal Data Protection Commission at www.pdpc.gov.sg

Contact Us

Flixstock PTE. LTD

Email: info@engagereel.com

Registered Address:

151 Chin Swee Road , Manhattan Road Singapore 169876